Maintenance & SLAs

Support & AMC Services

Ensure 24/7 uptime for your critical IT, CCTV, Fire, and BMS infrastructure with TUNIP's comprehensive Annual Maintenance Contracts (AMC).

2-Hour Guaranteed SLA Response
99.9% System Uptime Assurance
24/7 Resident Field Engineers
Enterprise Service Tiers

Comprehensive AMC Maintenance Scope

Preventive Maintenance

Scheduled monthly/quarterly physical inspection, lens cleaning, server health diagnostics, and sensor calibration.

24/7 SLA Guarantee

Regular System Updates

Firmware upgrades, security patch deployment, VMS database optimization, and backup verification.

24/7 SLA Guarantee

Resident Engineer Support

Dedicated on-site technical personnel deployed full-time at your facility for instant troubleshooting and log management.

24/7 SLA Guarantee

2-Hour SLA Emergency Response

Guaranteed rapid response times with emergency standby hardware inventory for immediate hardware swaps.

24/7 SLA Guarantee
Service Ticket / Enquiry

Request an AMC Proposal or Service Visit

Fill out the form below and our technical support team will connect with you within 2 business hours.

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